EXPERIENCE

IEEE                                                                                                        Nov 2016 to Present
Communications Analyst

Dito                                                                                                        Feb 2015 to Nov 2016
Google Apps Deployment Engineer

CleanSlate Technology Group                               Carmel, IN    May 2014 to Feb 2015
Google Apps Deployment Engineer

    • Provided deployment services, support, training, and technical contact for customers in the Google Apps for Business market.
    Down Jones                                                                 New York, NY    Mar 2011 to May 2014
    Google Apps Deployment Engineer

    • Help customers deal with change management and Google Apps troubleshooting issues.

    LTech                                                                            Bridgewater, NJ    May 2011 to Feb 2014
    Google Apps Deployment Engineer

      • Provide technical support to current customers for all Google Apps related questions and issues.
      • Collaborate with customer to understand internal systems, and explain the transition.
      • Assist customer in preparing for the transition, including any changes needed to internal systems.
      Agilent Technologies                                                Budd Lake, NJ        Apr 2007 to May 2009
      Front Line Systems Administrator
      • Provided assistance for all computer problems for on-site and remote users
      • Maintained, deployed, upgraded hardware and software for employees as needed
      • Prepared standard images for PCs and Laptops
      • Performed recovery and migration duties for critical PC/Laptop failures
      • Installed and configured applications requiring corporate license servers
      • Installed and configured client-side backup software
      • Assisted in conference room setup for meetings and conferences
      • Installed and configured client VPN access
      DSWolf Group, LTD                                     New York, NY Jan 2005 to Nov 2006
      Systems Administrator / Exchange Administrator
      • Maintained multi-servernetwork, including Windows NT, Windows 2000, and Linux
      • Maintained network security and resources
      • Provided helpdesk resolution for all computer related problems on Windows 2000/XP workstations
      • Performed daily backups of all data
      • Supported, setup, and troubleshooted hand-held devices
      • Maintained, deployed, upgraded, purchased hardware and software for employees as needed
      • Managed VPN access for remote users
      • Managed Polycom video conference unit
      Rohn-Rogers Associates                                     New York, NY         Feb 2000 to Nov 2004
      Network Administrator
      • Migrated to Windows 2000 Server, ISA Server, IIS 6 Server, and Exchange Server in a LAN environment
      • Organized the company text search database, and maintained it
      • Maintained Windows NT 4.0 Network with Exchange 5.5 Server, IIS Server
      • Repaired and replaced all hardware on server and client machines to keep network running smoothly
      • Created and removed accounts for security purposes
      • Provided helpdesk resolution for all computer related problems on Windows NT/2000 workstations
      • Performed daily and weekly backups of all critical systems, user files, accounting data
      Signius Corporation                                                Somerset, NJ Apr 1999 to Feb 2000
      Network Administrator / IS Manager
      • Signius Corporation Somerset, NJ Apr 1999 to Feb 2000
      • Created and removed accounts for security purposes
      • Provided local and remote assistance with computer problems for all sites
      • Implemented Y2K tests on all company computers, and patched when necessary
      • Set up and maintained Exchange server for local and remote sites to retrieve email
      • Performed daily and weekly backups of all critical systems, including SQL Financials server
      • Created custom reports for clients in SQL Financials
      • Traveled to off-site locations to upgrade from Novell to Windows environment as well as help with other problem resolution
      Lucent Technologies                                     Warren, NJ         Jan 1998 to Apr 1999
      Classroom Facilitator / Helpdesk Technician
      • Designed intranet web site with IIS for classroom course information using Front Page and Notepad 
      • Offered student support via email for Microsoft Office Suite, Windows 95, and Internet courses
      • Maintained irc chat server for other off-site classroom facilitators
      • Resolved computer problems such as network connectivity, email, Lotus Notes, telnet logons, printer errors, web access problems, and all other general PC issues that would surface
      • Installed standard Lucent software, and configured it for use
      EDUCATION

      New Horizons Computer Learning Center        Iselin, NJ                    Oct 2009
      A+ Certified

      DeVry Institute of Technology                            Columbus, OH            Oct 1991
      Bachelor of Science in Computer Information Systems